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Bug Reports & Suggestions

Report website or app bugs, suggestions and questions here.


Read Before Posting!!!

In order to help us respond quickly, please do the following when posting in this forum:

  1. Search this forum first to see if the same issue has already been posted - duplicate reports of the same issue slow down our ability to respond quickly
     
  2. One issue per topic. If you have multiple issues/bugs/suggestions create one topic for each. Use a very descriptive topic title.
     
  3. If reporting a bug, include as much information as you can including:
    - What device you were using when you experience the problem (iPhone, Android, Windows 10, macOS, etc) 
    - What web browser were you using
    - Did this happen on the website, or in the TT mobile app
    - Exact steps you took that caused the error (include links to topics, pages, etc. where this happen)
     
  4. PROVIDE BROWSER/DEVICE INFO. Go to https://www.whatismybrowser.com/ and provide us with the link shown in this screenshot.

Whenever possible, please include a screen capture of the problem, If you need a screen capture program, Jing is an easy to use free program for windows and Mac. Click here to download Jing Screen Capture

The more information you provide, the faster we can fix the problem. If you do not provide details with your bug report, it is very likely we will not be able to respond and resolve the issue.

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