Did you buy the helmet directly from Fox? Probably not! So why don't you take it to the place of purchase and have the local rep inspect it? Same issue with any products...take it to the original place of purchase and have a representative of the company inspect it. If you are a good loyal customer to the shop, they will go to bat for you and recommend to the rep to replace it! This is just the ways the world works! If your car is out of warranty and you have a problem, but, you have good service records and frequent the dealership regularly, the manufacturers rep would step-up and support that consumer with a "goodwill" authorization. Sounds like you need to think about your tactics or methods better.