Here is the story. I ordered a Rear Rack and a Scotts Fork Brace from XRs Only about 5 weeks ago. 3 days later I got a confirmation email that my brace had been shipped, but that the rack was on backorder until september. I replied to the email that I would like to cancel the rack order, since I needed one sooner....never got a response. When the package arrived 3 days later, the invoice showed (as did my credit card statment) that I had been billed for everything!!! I called and spoke to a guy explaining this (at least I tried to explain this, he was not exactly fluent in english), and he assured me repeatedly that he would cancel that portion of the order, and credit me the money. I assumed he would, alas when I got my bill yesterday, he had not. So today, I planned to call them as soon as I got home from work to straighten this out. When I got home, lo and behold UPS had delivered the rack. So now I have a second rack for the pig (I machined my own when they told me it was on backorder). My question is: Has anyone else had the kind of crappy service from XRs Only? I was under the impression (from friends) that they were a class act. I don't want to knock them, but this has really pushed my buttons. BTW, anyone need a rack?