I know it's been awhile and lot's of things have probably changed, but when I worked with them in 1998 or 1999 after buying what I later learned was the red-headed bastard stepchild 1984 XR250R that needed a complete rebuild, I had nothing but good luck with them. At the time I had no idea that the 1984/85 motors were trouble prone in a few areas and you could only use those 2 years parts and they went way above and beyond looking for compaitbility, parts, call backs; hell, they even spoke with my local shop over the phone after I decided NOT to send my motor to them for rebuild to tell them what to do. I bought like $300 of stuff from them, small potatoes for them, really, but a lot when you have no money like I did back them and they were so nice to talk to. I always felt that if I ever got a newer XR, or another pne, they would have my business. Sorry to hear they have gone downhill. Sucks!