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Performance & Custon in Maryland is suspect

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Man, in reading the email from Wayne, why would anyone do business with him? He exhibited the ut-most in unprofessional, un-businesslike attitude. He can disagree with emails that he receives, and I can certainly understand the beginning of his response about not judging his store based upon hear say, but the personal attack was uncalled for and stupid.

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My email was based on first hand experiences with his customers. As I said, he proved my point with his pot shots. He didn't try to defend it in a nice way like a smart business owner would do, he just threw insults. At the very worst I may have helped him by holding a mirror in front of his face.

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Wow, I am glad I read this thread! I had a done deal on a new SM610 at this shop (over the phone) but when I read all the bad news I quickly backed out and went with Ferracci instead. FBF even gave me a better deal, the only negative is that I have to drive an extra hour and a half to get the bike. Not a big deal compared to dealing with this AHole!

I can't wait to pick it up Monday!

Thanks for the heads up :crazy:

Mike

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Wow, I am glad I read this thread! I had a done deal on a new SM610 at this shop (over the phone) but when I read all the bad news I quickly backed out and went with Ferracci instead. FBF even gave me a better deal, the only negative is that I have to drive an extra hour and a half to get the bike. Not a big deal compared to dealing with this AHole!

I can't wait to pick it up Monday!

Thanks for the heads up :crazy:

Mike

You should let him know why. Maybe he could become a good dealer.

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Wow, I am glad I read this thread! I had a done deal on a new SM610 at this shop (over the phone) but when I read all the bad news I quickly backed out and went with Ferracci instead. FBF even gave me a better deal, the only negative is that I have to drive an extra hour and a half to get the bike. Not a big deal compared to dealing with this AHole!

I can't wait to pick it up Monday!

Thanks for the heads up :crazy:

Mike

Mike, the drive to FBF is a piece of cake. I drove to both shops from Baltimore a couple days apart. It took less time to drive to FBF and back even though it's 30 miles farther each way. There are a ton of lights all the way down Rt. 3 on the way to Mechanicsville that make the trip a royal pain.

Make sure they fill the radiator fluid overflow bottle half way. I picked up my bike from FBF and this was the only thing they missed.

Enjoy your new Husky!

Lukejt

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You should let him know why. Maybe he could become a good dealer.

No thanks; I really don't have time for people like this. I would rather just give my business to a reputable shop. Someone else can give this guy sensitivity training!

Mike

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Wow, I am glad I read this thread! I had a done deal on a new SM610 at this shop (over the phone) but when I read all the bad news I quickly backed out and went with Ferracci instead. FBF even gave me a better deal, the only negative is that I have to drive an extra hour and a half to get the bike. Not a big deal compared to dealing with this AHole!

I can't wait to pick it up Monday!

Thanks for the heads up :crazy:

Mike

Awesome! This is the exactly what Performance/Custom deserves - potential customers diverted elsewhere based on accounts of poor customer service, horrible treatment & lack of professionalism. This Wayne Hicks is a fool to underestimate the power of an on line forum in this day & age. The extra drive is worth the treatment any customer deserves. Enjoy your 610!

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I just had to reply to these posts. It is quite extraordinary and this dealer in MD certainly has painted himself into a corner. His reply in response to one poster’s email, if verbatim, is shockingly unprofessional and juvenile with his sarcasm. The staff at the dealership take their cues from the top. I can only go by what others post as facts but if enough people say something looks like a duck, it probably is a duck.

I know nothing of this dealer, history, or what lines they carry, but he can’t win with this “tit for tat” with his customers or potential customer over these forums. He has to take the high road. He should acknowledge past problems and individually contact his customers and offer amends (perhaps in the form of a reasonable store credit) and smoke a little peace pipe. And he needs to address the staff. Customer service is EVERYTHING. He will also have resell his dealership to the sales and marketing director(s) of FBF or whoever is responsible for setting up the nationwide dealer network.

And speaking of the Husky sales and marketing directors, they too have some responsibility is this situation. I am sure this problem is mirrored with a few other dealers around the country. Finding good dealers is not always easy. The sales guys are under the gun to set up an effective network. Some dealers were already selling Husky but I’m sure they wanted to increase the number. Sales has to make some decisions based on past sales and what they know is coming into the country for the upcoming year. I guess they were very optimistic when they got the details for the 06 models.

The problem is sometimes dealers talk the talk just to get the line so as to keep the product out of a competitor’s store. They may just give lip service and don’t really try to sell the product. Salesmen always want to have as many lines as possible in the hopes a customer will buy something in their catalog of wares or to prevent it being sold somewhere else. This then wastes at least a year in trying to build up a brand in a particular area. Then the sales director has to yank the franchise and find another dealer. With the popularity of the 06 campaign the importer will have better choices and can be more discerning when appointing dealerships this summer.

Perhaps the importer could setup a customer experience questionnaire like they do at dealerships like Volvo, MB, BMW etc. Customers rate the sales and service experience of the dealership. A reward system is in place for dealers with the best responses. It could be done through mailings or online or both. There would have to be some way to verify the responses are from actual customers so that the results aren’t skewed by shills.

Anyway, my two bits IMHO

PS: No worries at Town & Country Cycles in Northern NJ Everything delivered as promised and on time. The plate came in 3 days.

Vi Ses

1990 KTM 250 EXC plated w/Baja kit

2006 HSQ TE 250

Volvo

Saab

ExWife export plate :crazy:

"all things swedish" (except KTM)!

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I'm glad I was pointed to this thread before I went to see about possibly buying my first Husky. I would NOT go to this Wayne person for anything -- I avoid people/places like this whenever I get a warning in time.

I've encountered jerks in many places over my many years of ridng (and buying of course), and have seen the dealers like this usually end up out-of-business, for obvious reasons.

Thanks guys!

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