Due to the poor service and communication I have received from these "folks", I felt I should share my experience with other TT'ers so that they don't have to go through the same fiasco. I placed my initial first order about a month ago. When I got the order, it was short a part. I ordered 4 parts, and apparently whoever works the warehouse, couldn't handle such a daunting task. Hmmm...25% failure rate. Just so happens it was a new taillight I needed to be able to ride on the street again that weekend legally with some buddies. I called "customer service" and was told that the part would ship out immediately and that I should receive it quickly since I am local in socal. One day goes by...nothing. Two days go by...nothing. I call again and nobody answers the "customer service" line. So now I am screwed cuz the weekend is here and I still don't have a tailight for my DRZ. Monday rolls around and I call again...where is my part? Reply: "we credited the amount to your cc card". Response: Who decided that and when was somebody going to advise me of that? Reply: "I'm sorry nobody told you about it." BULLSHIT. I order another taillight from somebody else and have it in two days. So I finally get around to putting in the BG rev box the next week from the original order. Hmmm...rev box is DOA. 50% failure rate now. I call the ever so responsive "customer service" department again. I was assured that a new rev box would be sent out immediately and that they would send a call tag for the defective one. One day, two days, three days...you get the idea. A week goes by and I call again. "Where is my replacement part and the call tag?" Reply: Oh, the BG rev boxes are on backorder". Response: When was somebody going to communicate that to me?" Reply: I'm sorry rep XXXXX did not tell you that." Response: "Cancel the order, credit me and send me the call tag for the DOA rev box. I've already got another one somewhere else". Greeted again by this unacceptable incompetence, I asked to speak to the manager/owner etc. and was told by the "customer service" person that she was the manager and there was no one else "above" her to speak with. BULLSHIT. There is ZERO communication and accountability with this organization. Their service and attitude in general sucks. They pass the buck and mislead you. I will never purchase even so much as a bolt from them ever again.