A couple of days ago I ordered some jets from Sudco. I've ordered from them once before with no problem. This time I placed my order with "Paul" who I later discovered is the sales manager. When I got my order yesterday, I saw that my original $24 order was now $60! They mistakenly sent me 4 each of the same jets for 3 different kinds of jets I ordered. Now, you say to yourself that this is no big deal because I can just return the extra jets for credit. Right? Right! Well, I called and tried to explain this to "Paul", but he immediately became very hostile with me. When I told him that he sent 4 each of 3 different types of jets, he got very defensive and told me that he specifically remembered that I had ordered 4 of each. I then tried to explain to him that I certainly had no use for (4) #60 pilot air jets, (4) #40 PJ's, and (4) 158 MJ's. He did not appear to see the logic in this, and continued to "accuse" me of placing the order improperly. Paul become increasingly hostile, and then told me to "just send back the entire order". I tried to tell him that I still wanted (1) each of the different jets, but he kept insisting that I send back the entire order. I tried to keep my cool (although it was tough) and I kept trying to tell Paul that the solution to this whole thing was so simple. I just wanted to return the extra jets for credit. One of his points of hostility was because I was a "retail" (or individual) purchaser and not one of his distributors. He said that Sudco "prefers" to sell only to their distributors, and that they don't really like to sell to individual parties. Paul continued in his hostile and aggressive manner, and he was not very willing to help solve my problem, so I ended the call. I called Sudco back and asked to speak to a manager or supervisor. I was told that Paul is the sales manager, and the only person above him was the president of the company. I asked to speak with the pres., but got his voice mail. The pres. called me back within 30 minutes, and asked me what the problem was. I explained everything. His response was not as encouraging as I would have liked to see. He did not appear to be overly concerned about his rude, hostile and obnoxious sales manager, however he did politely offer that I return the extra jets for credit, and keep only the ones I needed. I did mention to the pres. that I was a member of "the" premier website on 4-cycle dirtbikes (I didn't give out the name of TT, but said we were nearly 10,000 members strong), and that hundreds of our members place orders through Sudco for carb parts. This information did not appear to concern him in any way. And he never did make any attempt to apologize for the demeanor of his employee. My original problem was now solved (getting credit for the extra jets), but I could not believe what I had to go through. I will personally never deal with Sudco again because all this, namely "Paul". I'm not one to slam a company publicly like this, but I reached my limit with this guy. I urge everyone to consider using another company/source for carb parts and jets. And if Sudco openly admits that they prefer not to sell to retail/individual customers, then perhaps we should give our business to a company that wants it!