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Buying new Bike - WTH?

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I finally decided that I would replace my sons aging bike with a new 85. A few days ago I called a total of 10 dealerships within a 150 mile radius, telling them the bike I was looking for, that I was going to buy this weekend, that I didn't have time to come into the shop to dick around on a price, and I just wanted them to give me their best OTD price. They all had what I was looking for in stock, said they were able to sell the 85's, and that they would call me back with a price. So I waited for the callbacks to start rolling in, and waited, and waited. Finally, the next day, one shop called me back quoting me the MSRP price plus all the added garbage as their best price. Nobody else has even bothered to call me back. With the economy the way it is and the mess with the lead stuff, I would have figured these guys might be just a little bit hungry to make a sale, but obviously not. I know their margin probably isn't much on these little bikes, but they could at least act like they want to sell something. I'm just a bit suprized.

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Im surprised too....I figured everyone would be competing for business now. How does your son like the new bike?

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I haven't bought one yet. I've never bought a brand new bike before, but I thought I could probably get a decent deal on a new one and save a bit on the time and effort it takes to find a really clean used bike nearby. I have found a good looking 1 year old bike that I'll check out this weekend.

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it makes little sense for a sales person to quote you a price over the phone...

first they figure you're not serious....if you were you'd be in the store looking rather than on the phone calling.....

second you could just call up the next guy with their price and say hey i'm gonna buy for this much...can you beat it? and the guy beats it by 50 bucks and he gets the sale......

and third....you could be a competing salesman trying to figure what they are pricing their bikes at....

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I didn't even think you could buy 85cc bikes right now.

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it makes little sense for a sales person to quote you a price over the phone...

first they figure you're not serious....if you were you'd be in the store looking rather than on the phone calling.....

second you could just call up the next guy with their price and say hey i'm gonna buy for this much...can you beat it? and the guy beats it by 50 bucks and he gets the sale......

and third....you could be a competing salesman trying to figure what they are pricing their bikes at....

Truth.

Although I'm surprised none of the salesmen tried to talk you into coming down to the dealer to talk in person.

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it makes little sense for a sales person to quote you a price over the phone...

first they figure you're not serious....if you were you'd be in the store looking rather than on the phone calling.....

second you could just call up the next guy with their price and say hey i'm gonna buy for this much...can you beat it? and the guy beats it by 50 bucks and he gets the sale......

and third....you could be a competing salesman trying to figure what they are pricing their bikes at....

I disagree, it certainly does make sense. Especially since he is going to buy one!

1 - Even if he's not serious, why not give him a price anyway? That is just silly. Also some of the places aren't close by so why drive up to two hours one way just to get a price quote?

2 - Yeah, that is kind of the point. It's called "haggling".

3 - And this matters why?

At one local dealership I have gotten price quotes (below MSRP) over email. From the owner too! Calling and getting one over the phone should be easy enough.

I think what the OP has run into is just the typical dealership laziness. Basically unless you get the owner you get lazy people who don't give a crap.

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I finally decided that I would replace my sons aging bike with a new 85. A few days ago I called a total of 10 dealerships within a 150 mile radius, telling them the bike I was looking for, that I was going to buy this weekend, that I didn't have time to come into the shop to dick around on a price, and I just wanted them to give me their best OTD price. They all had what I was looking for in stock, said they were able to sell the 85's, and that they would call me back with a price. So I waited for the callbacks to start rolling in, and waited, and waited. Finally, the next day, one shop called me back quoting me the MSRP price plus all the added garbage as their best price. Nobody else has even bothered to call me back. With the economy the way it is and the mess with the lead stuff, I would have figured these guys might be just a little bit hungry to make a sale, but obviously not. I know their margin probably isn't much on these little bikes, but they could at least act like they want to sell something. I'm just a bit suprized.

Since you have a lot of choices in dealerships, why not use that MSRP quote as your base price, and discount with a low ball offer from there.

Example: Quoted price is $3800 OTD, offer $2900 OTD and see what kind of price the sales MANAGER comes back at you with..

If you pi$$ off a few dealerships low balling along the way, who cares. You still have eight left in your area to buy from. I would think by the 2nd or 3rd dealership, you will have a very good idea what rock bottom price is going to be for that motorcycle in your geographical area....

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they probably think your not serious like -rmxtgh- has said above. at the same time they could say they have one for X amount just to get you in the store and could really jerk you around. If you really want to get a great deal or the best OTD price I would go there in person with cash ask them there price and work from there. you should be able to get a good deal as I to thought that the 85's fell into the "lead" law right now and dont think there to sell them around here they have taken all the small cc bikes off the floor and didnt know if they could even sell parts for them

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I disagree, it certainly does make sense. Especially since he is going to buy one!

1 - Even if he's not serious, why not give him a price anyway? That is just silly. Also some of the places aren't close by so why drive up to two hours one way just to get a price quote?

2 - Yeah, that is kind of the point. It's called "haggling".

3 - And this matters why?

At one local dealership I have gotten price quotes (below MSRP) over email. From the owner too! Calling and getting one over the phone should be easy enough.

I think what the OP has run into is just the typical dealership laziness. Basically unless you get the owner you get lazy people who don't give a crap.

What rmx said is truth and like KAS said, I am surprised none tried to get you to come in.

you can't buy over the phone, you eventually HAVE to go to the store. why set the table for someone else to eat off of. professional sale people prefer to deal face to face. He was couch shopping. The sales folk should have done the best they could to get him there. IF he was not going to do that, then why drop their pants. I was in sales for a long time, gave prices over the phone sometimes, just to have some other objection rear it's head later on once they got there, or they never showed.

The way we handled it, no name and #, no price, and then it was only a range.

As far as not calling back, some are just as lazy as the caller. It takes effort to go to the store, you have to invest your time and if you were willing to invest your time and I was the sales person, I did my best to EARN your business. By making a blitz of calls to get the BEST price, you are not giving the dealers the opportunity to EARN your business.

If I am serious about buying something of that magnitude, I will call to check inventory, but a visit to a couple of stores is a must so that I am educated.

Some dealers may only be able to quote MSRP over the phone.

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Finally, the next day, one shop called me back quoting me the MSRP price plus all the added garbage as their best price.

Yep - I think the salesman at my closest dealer even added in a $200 'tip' for himself. :) I think it's being taken for an idiot I don't like the most - especially after talking with the guy for 10 minutes about invoice price / setup cost / dealer holdback. This was about 1.5 years ago, and the bike's still sitting there.

So, I went online and found a dealer that shipped to my door, for dealer invoice + $50 + $300 shipping (no tax, 1-year interest-free financing). The bike arrived in its Japanese crate in perfect condition, I put it together in a little over an hour, and saved more than a grand over the ridiculous local dealer's quote.

Ray

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Fair enough, but as I said, I have gotten dealers to quote me OTD prices via EMAIL. Usually I got those by going straight to the owner. I even haggled one down a few hundred bucks via email also.

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it makes little sense for a sales person to quote you a price over the phone...

first they figure you're not serious....if you were you'd be in the store looking rather than on the phone calling.....

second you could just call up the next guy with their price and say hey i'm gonna buy for this much...can you beat it? and the guy beats it by 50 bucks and he gets the sale......

and third....you could be a competing salesman trying to figure what they are pricing their bikes at....

you sir are correct!...i have been in sales for a few years and these above are EXACTLY why salesmen dont like to give anything other than MSRP on the phone, its kinda a loose loose situation, but you gotta remember salesmen are trying to put food on their table too, just like the rest of us

Buying a new dirt bike is much less hassel than a new car...Just find a decent shop near by that you can form a good relationship with and buy it...so what if you pay an extra $50 over what some place 100 miles away will sell it for..chances are your gonna need parts in a hurry sometime and the dealer can help you out...

My rule of thumb for buying a new (current model year) bike is this:

if you can get it OTD for $100 under msrp then your getting a fair deal ie-$5999 msrp = $5899 OTD price...is fair enough in my book

and who cares if the dealership makes a little profit...they ARE a business

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Fair enough, but as I said, I have gotten dealers to quote me OTD prices via EMAIL. Usually I got those by going straight to the owner. I even haggled one down a few hundred bucks via email also.

How do you know you wouldn't have come out better negotiating in person?

email is different, you really don't have a choice with email. There is no conversation. It is a more professional environment.

Some people can't 'negotiate' in person well, so they stay protected till a comfort level is reached to purchase. Now this is where we get into the different personalities that drive these different avenues of buying.

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To me, all of that garbage about getting someone into the hot seat and going back and forth on a price is BS. With the internet, ebay and other sources for info, the days when a dealer could expect someone to walk into the store completely clueless are over. Doing it over the phone or via email puts me in charge, and takes away the advantage they have when you're sitting in their showroom drooling over the new bike they know you want to take home with you. I've done the same with cars, and it's true that some won't deal with you, but most car dealers now have "internet specialist" who work the deal that way. I wasn't expecting anybody to call me back with a really lowball price. but I did expect that they would at least give me a call back with a bit off MSRP to get me into the store. As far as selling the 85's, most dealers are selling them.

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I've had the same problem. I recently bought a new crf450 and a new gmc pickup. I went on all the dealers websites within 150 miles and did the request a quote thing. I told them what I would be buying and whoever had the best price would get my business. Some replyed with the msrp figures, some didn't reply at all, and a couple gave real figures. I bought from the dealers with the lowest price. I didn't need to go to the dealer, I new what I wanted so I didn't need them to sell me anything I just wanted the best price. It would be different if I was unsure about what I wanted then maybe a salesperson could help. Its not like a new crf450 is going to be any different from one dealer to the next when they're new they all look the same. It only takes a minute for them to give there best price. If they make a sale, great, if not they lost a few minutes of there time. If they don't reply that guaruntees no sale.

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I'm not looking to take food off the table of anyone, everybody needs to make a living. It just would have been nice if any of them would have given me a reason to buy a bike. Even the guy that gave me the MSRP didn't really try to make a sale. I asked him if that was the best he could do and he said yes, and that was it. No "hey, that's the best I can do over the phone, but come on down, see what our dealership has to offer, and I'll bet we can work something out that will make everbody happy." When you're in business, I thought the idea was to get people to come in and buy what you have to offer, not to act like if I really, really, really want to buy from them, and not somebody else, and really show them I want to buy only from them, they will consider wasting their time with me.

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To me, all of that garbage about getting someone into the hot seat and going back and forth on a price is BS. With the internet, ebay and other sources for info, the days when a dealer could expect someone to walk into the store completely clueless are over. Doing it over the phone or via email puts me in charge, and takes away the advantage they have when you're sitting in their showroom drooling over the new bike they know you want to take home with you. I've done the same with cars, and it's true that some won't deal with you, but most car dealers now have "internet specialist" who work the deal that way. I wasn't expecting anybody to call me back with a really lowball price. but I did expect that they would at least give me a call back with a bit off MSRP to get me into the store. As far as selling the 85's, most dealers are selling them.

I never said anything about not being educated, I said quite the opposite. Wtih the information available now, there is NO reason not to go to the dealership and deal. You are in charge and it shows them you are ready to buy. If you know what you what to pay, and can back it up, then you can take away most of the negotiating. Otherwise, a phone call is just that, a call. If you want someone to work for you, you have to be willing to invest some time or effort also.

Your statement confirms the reason you should go into a store, equipped with information. I call ahead usually, just to have someone that is already familar to me, so I am not going in blind, develop a little bit of relationship over the phone. I am honest, tell them my intentions and get a feel of who I feel most comfortable with at which dealer from the phone call.

Your own fear of 'getting in the hot seat' is hindering your ability to reach your goal. Don't look at it as a fight.:)

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I'm not looking to take food off the table of anyone, everybody needs to make a living. It just would have been nice if any of them would have given me a reason to buy a bike. Even the guy that gave me the MSRP didn't really try to make a sale. I asked him if that was the best he could do and he said yes, and that was it. No "hey, that's the best I can do over the phone, but come on down, see what our dealership has to offer, and I'll bet we can work something out that will make everbody happy." When you're in business, I thought the idea was to get people to come in and buy what you have to offer, not to act like if I really, really, really want to buy from them, and not somebody else, and really show them I want to buy only from them, they will consider wasting their time with me.

if that was the case, I would do a couple of different things. First, I would try and find a sales person that wanted to sale me a bike, if not, move on. If there is a dealer you prefer to deal with and having no luck with the sales person, then I would go over his head and deal with the manager, telling him the circumstances with the sales assoc, and work a deal with them.

When I buy new, I deal directly with the owner at the dealer I like to do business with. Of course, we race the same series and I got to know him.

Bottom line, find someone that WANTS your business. Don't throw away a dealer because of a lazy sales person. I guarantee the dealer wants your business.

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if that was the case, I would do a couple of different things. First, I would try and find a sales person that wanted to sale me a bike, if not, move on. If there is a dealer you prefer to deal with and having no luck with the sales person, then I would go over his head and deal with the manager, telling him the circumstances with the sales assoc, and work a deal with them.

When I buy new, I deal directly with the owner at the dealer I like to do business with. Of course, we race the same series and I got to know him.

Bottom line, find someone that WANTS your business. Don't throw away a dealer because of a lazy sales person. I guarantee the dealer wants your business.

Good advise. Unfortunately for me, my local dealer is geared mostly to crotch rockets and jet skis, so picking another dealer is a crap shoot. So far I haven't had much luck.

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