The repeted failure to ship your order is unexcusable in my book. The fact that they never contacted you to tell you it had not shipped is worse. I dont blame you for being POed or for the post. If thats what happened then I for one who am looking into a dual sport kit am glad you posted. I think it has done good and BD will defiantly be paying more attention to getting it right I would hope. It dose sound like an isolated incident though from the post of many other guys saying they have had good or great service from BD. I have herd of BD before and IMO they are a reputable company, I would have given them 2 and even 3 chances as you did as well on that basis, but Im with you,,, 3 times and your out unless you bend over backwards to make it up to me. I hope that this one bad and what appears to be isolated deal dose not jade you, I will always give someone a mistake and even two. If I give you a 3rd chance and you drop the ball,,,,, C-ya W/ bad press!!!!!! In my mind not shipping the stuff when they said they would is mistake #1 but if they tell you about it its -.5 mistakes for a total of half a mistake , not telling you about it,,,,, is mistake #2. If I were you and as POed as it sounds like you are I would try and return ALL the stuff I got from them. BD gets the brassball award for actualy responding to a bad post on the board though.