Baja Designs cares deeply about every customer and every mistake we make. We are very aware that there is no business without you, our customers. If anyone has concerns/complaints, I am happy to personally handle them. My phone # is 760-560-2252 x 109 or my email is email@example.com . Please remember that we are a bunch of motorcycle riders like you. We are in this business because we love this sport and want to be involved in it. We give our customers free technical support and assist them with making educated choices regarding their dirt bike purchases. We take great pride in making products that enhance your riding experiences. Of course, we sometimes make mistakes, but we go out of our way to make it right for our customer and learn from mistakes so future customers don’t have the same problem. In Robino’s case, the order was placed on the Internet with questions in the comment area. It took exactly 12 emails back and forth to determine exactly what he wanted. Our intentions were good, but it still took too long. It upsets customers even more to be charged for and shipped something that does not meet their needs or expectations.