In an effort to be more positive, i think it would be cool to list companies that offered exceptional service. My pat on the back goes out to the Alpinestars boot company. I have heard nothing but positive things about this company and decided to buy a pair of tech 8's. The top buckle on each boot was to short for my large legs but the salesperson assured me that alpinestars rated #1 in customer satisfaction and would get me fixed right up. I purchased the boots and called the toll free alpinestars number when i arrived back at home. The customer service rep took my address/telephone number and then asked how fast i needed the extra long style buckles. The next day i get a knock on the door and it's an overnight package with a complete set of extra long buckles for both boots!! The following day i got a phone call from the same rep wanting to know how the new buckles worked and if there was anything else they could do!! These guys are good !!!!!!!