Suzuki Suzuki bike trouble

[K_enny]

My name is Ken Vallis and I live in Brownsdale, Newfoundland. I would like to let all the people who visits this site know about the kind of service they may expect to receive if they, like me, purchase a Suzuki product. It all started three months after I purchased the LT-F400FK3 Suzuki Eiger when the clutch failed to work. After three weeks at the shop waiting on the clutch,( which was on back-order ) I picked up the quad, only to get the use of it for fifteen minutes before the engine seized and I had to push the quad home. A little over a year ago I had a letter printed in a provincial paper about all the trouble I was having .At that time the quad was in the shop a total of three months waiting on back-order parts for the engine. Shortly after the letter was printed all the parts arrived. I was in constant contact with Suzuki Canada and they assured me that after the repairs were complete that I would have no more worries concerning the engine. They were wrong, since then I have put over 2600 km’s on my car bringing the quad to and from the shop for problems with the engine as well as other things, there is still only 1840 km’s on the quad. It seem that almost every time I go for a ride I encounter problems. The last time I had to push the bike almost three km’s out off the woods after the engine blew the oil out to the point where more damage would occur if I ran it. That was three months ago and again the quad remained at the shop waiting on you guessed it back order parts. I have tried to contact Suzuki Canada through several phone calls and E-mail with no response. I know that I now have had the quad for two years and the warranty has expired but the initial problem with the engine still had not been fully repaired. All I wanted from the beginning was for Suzuki to replace the engine with a new one ( Which they say they don’t have ). With only 500 km’s on the quad at the time I felt that was a reasonable request but it seems that the people at Suzuki would rather have their customers go through the agony that I have had and still am having. I deal with customers every day as a home heat delivery driver, I would soon be out of a job if I treated my customers the way I have been treated by this company. Out of the 24 months I have had the quad over 7 of them have been spent in the shop or waiting to get there. I have posted a web page about these problems and would like for people to visit and leave a message for Suzuki or myself. It is you who can change the way these big companies look at us the consumer. I believe we as customers deserve better treatment than Suzuki Canada seems to want to give. Thank you. www.biketrouble.piczo.com.

Ken Vallis

Brownsdale, NL.

Hey guys please visit my site and leave a message weather you agree or disagree with me that Suzuki Canada has done me wrong. This is the site that they are looking at. Thank You

[yzfrider51]

My name is Ken Vallis and I live in Brownsdale, Newfoundland. I would like to let all the people who visits this site know about the kind of service they may expect to receive if they, like me, purchase a Suzuki product. It all started three months after I purchased the LT-F400FK3 Suzuki Eiger when the clutch failed to work. After three weeks at the shop waiting on the clutch,( which was on back-order ) I picked up the bike, only to get the use of it for fifteen minutes before the engine seized and I had to push the bike home. A little over a year ago I had a letter printed in a provincial paper about all the trouble I was having .At that time the bike was in the shop a total of three months waiting on back-order parts for the engine. Shortly after the letter was printed all the parts arrived. I was in constant contact with Suzuki Canada and they assured me that after the repairs were complete that I would have no more worries concerning the engine. They were wrong, since then I have put over 2600 km’s on my car bringing the bike to and from the shop for problems with the engine as well as other things, there is still only 1840 km’s on the bike. It seem that almost every time I go for a ride I encounter problems. The last time I had to push the bike almost three km’s out off the woods after the engine blew the oil out to the point where more damage would occur if I ran it. That was three months ago and again the bike remained at the shop waiting on you guessed it back order parts. I have tried to contact Suzuki Canada through several phone calls and E-mail with no response. I know that I now have had the bike for two years and the warranty has expired but the initial problem with the engine still had not been fully repaired. All I wanted from the beginning was for Suzuki to replace the engine with a new one ( Which they say they don’t have ). With only 500 km’s on the bike at the time I felt that was a reasonable request but it seems that the people at Suzuki would rather have their customers go through the agony that I have had and still am having. I deal with customers every day as a home heat delivery driver, I would soon be out of a job if I treated my customers the way I have been treated by this company. Out of the 24 months I have had the bike over 7 of them have been spent in the shop or waiting to get there. I have posted a web page about these problems and would like for people to visit and leave a message for Suzuki or myself. It is you who can change the way these big companies look at us the consumer. I believe we as customers deserve better treatment than Suzuki Canada seems to want to give. Thank you. www.biketrouble.piczo.com.

Ken Vallis

Brownsdale, NL.

Hey guys please visit my site and leave a message weather you agree or disagree with me that Suzuki Canada has done me wrong. This is the site that they are looking at. Thank You[/Q

they did you wrong. but whatever. and the rest of the idiots that are givin you a hard time about it bein a quad can eff themselves. nuff said

[K_enny]

My name is Ken Vallis and I live in Brownsdale, Newfoundland. I would like to let all the people who visits this site know about the kind of service they may expect to receive if they, like me, purchase a Suzuki product. It all started three months after I purchased the LT-F400FK3 Suzuki Eiger when the clutch failed to work. After three weeks at the shop waiting on the clutch,( which was on back-order ) I picked up the bike, only to get the use of it for fifteen minutes before the engine seized and I had to push the bike home. A little over a year ago I had a letter printed in a provincial paper about all the trouble I was having .At that time the bike was in the shop a total of three months waiting on back-order parts for the engine. Shortly after the letter was printed all the parts arrived. I was in constant contact with Suzuki Canada and they assured me that after the repairs were complete that I would have no more worries concerning the engine. They were wrong, since then I have put over 2600 km’s on my car bringing the bike to and from the shop for problems with the engine as well as other things, there is still only 1840 km’s on the bike. It seem that almost every time I go for a ride I encounter problems. The last time I had to push the bike almost three km’s out off the woods after the engine blew the oil out to the point where more damage would occur if I ran it. That was three months ago and again the bike remained at the shop waiting on you guessed it back order parts. I have tried to contact Suzuki Canada through several phone calls and E-mail with no response. I know that I now have had the bike for two years and the warranty has expired but the initial problem with the engine still had not been fully repaired. All I wanted from the beginning was for Suzuki to replace the engine with a new one ( Which they say they don’t have ). With only 500 km’s on the bike at the time I felt that was a reasonable request but it seems that the people at Suzuki would rather have their customers go through the agony that I have had and still am having. I deal with customers every day as a home heat delivery driver, I would soon be out of a job if I treated my customers the way I have been treated by this company. Out of the 24 months I have had the bike over 7 of them have been spent in the shop or waiting to get there. I have posted a web page about these problems and would like for people to visit and leave a message for Suzuki or myself. It is you who can change the way these big companies look at us the consumer. I believe we as customers deserve better treatment than Suzuki Canada seems to want to give. Thank you. www.biketrouble.piczo.com.

Ken Vallis

Brownsdale, NL.

Hey guys please visit my site and leave a message weather you agree or disagree with me that Suzuki Canada has done me wrong. This is the site that they are looking at. Thank You[/Q

they did you wrong. but whatever. and the rest of the idiots that are givin you a hard time about it bein a quad can eff themselves. nuff said

Thanks man, I know this is a motorcycle site, just looking to get a point accross. I use to ride the big bikes to

[rebel1916]

im not sure why these 2 guys are being such douchebags, but suzuki has definitely treated you poorly my friend

[yzfrider51]

im not sure why these 2 guys are being such douchebags, but suzuki has definitely treated you poorly my friend

thank you. finally someone who i can agree with on how most people on these forums are.

[K_enny]

Hey guys, thanks for all your comments on my site, please keep leaving messages for Suzuki Canada or myself. As of today Suzuki still haven't gotten back to me even though I e-mail them almost every day. I will keep you posted as to what happens in the next few days. Merry Christmas.

[Metric]

Kenny,

I was wodering, is the dealer your working with small? Do they have one punk kid working in the shop that doesn't know his ass from a hole in the ground? Maybe asking Suzuki to recommend a different place to pick up the pieces and get your quad fixed right would help.

[K_enny]

The dealer is not a large one. There has been 4 differant people that have worked on my quad.

[Dual_Dog]

More often than not it's up to the consumer to champion their own cause. You wouldn't think so, but a dealer doesn't have much to gain by pushing the manufacturer except for pacifying one unhappy customer's concerns. Sounds discouraging, but unfortunately it's usually up to you the consumer to make sure the problem is taken care of properly. The only recourse is to not buy Suzuki again if they cannot remedy the problem to your satisfaction.

It's what I've had to do with auto manufacturers and their crappy products. To this day I will not buy another Ford or Chevy vehicle due to the constant problems I encountered with their products.

Good luck & I hope they finally make it right for you...

[Crazy400]

It probly is the mechanics fault, i had a engine blow out oil on me. But the guy who put it together forgot to tighten the oil plug.

(It was a honda 400ex too)

[K_enny]

Hey Dual Dog, I will never buy another Suzuki either. Thanks for the comments