Anyone that emails w/ regards to orders or questions needs to expect a lag. I always call as my call gets handled as they really can't avoid a ringing phone. An email can lag and lag for days unanswered. Same thing goes for the workplace here. It's the "I'll get to it when I get to it attitude".... True, and I agree. But 3 months and counting? that is a bit extreme in the lag department, a week or two I was expecting. This is a bit much. I gave a benefit of doubt, and re-sent the email after a month or so, then again after another lengthy wait. So far, no response. Ricky Stator responded quickly, and with more info than i requested. If I chose to get the parts I was inquiring about, they will get my $, not Baja Designs. Not everyone has a work schedule that allows them to call during normal business hours, so for those of us on rotating shifts, email is the best option. I consider it formal correspondence, The law considers it formal, I believe they should also.