I recommended XR's Only to a friend of mine a few weeks ago. His XR 400 decided to leave the trailer he was towing while he was going down a bumpy road and left him with some broken/scratched/ruined parts. He had some problems with his order not arriving as promised and then recieved the wrong parts---- twice !! It was after the first screwup that I found the thread posted here about XR's Only, too late. My friend has written an open letter and I agreed to post it here for him. He has given up and is not calling XR's back again. He has orderd the parts and more ($248 worth) from Baja Designs. I feel badly because I recomended him to XR's Only, the one order I place with them was done correctly the first time. Here is Steve's letter: "In the third week of July I called XRs only and placed a order for a front fender, seat cover and tank graphic kit for my 2000 XR 400. The seat cover and tank graphic were pictured in their catalog and the pattern flowed from one to the other. I was told that I should see my order in about 10 day or so. When two weeks went past and nothing came I called and was told that the graphic and seat cover were back orderd but the front fender could be sent out. This I was by their manager. The front fender arrived with a seat cover in about 7 days later. This seat cover was not the one pictured. So I called again and spoke to their manager again and explained my situation. This time I was put on hold as he checked the warehouse stock. He then informed that they had three of these graphic and seat cover combinations in stock and one would be sent out that day. On August 28th about 7 days later I received the graphics and seat cover but the wrong seat cover again. This seat cover is almost like the one first sent out. I'm writing this because my friend told I'm not the only one out their having trouble getting their ordered items as promised. I'm tired of trying in Tacoma Wa Steve Miller"