The best customer service! I have a 28 liter in black that I bought a couple years ago but never got the chance to install it. First time I did(July 14th), it leaked Premium gas all over the ground. I filled a guy's gas can up with almost 3 gallons before the leak subsided.
I texted the guy I bought it from and he immediately called me back (from Australia) and said he would contact Safari the next morning. Sure enough, the next day I received a warranty confirmation once they looked over my pictures.