Moderators...if this belongs somewhere else, please move it. I couldn't find a gear review section. Thanks.
If you are thinking about buying from Extreme Supply, you need to read this before you do! If you don’t and still buy from them and get took, it’s your own fault! Don’t say I didn’t warn you! I know it's long and not everyone has this experience, but this was mine. I do note at the end of this that 1 out of 2 was a good experience for what it's worth.
There are two sides to every story, so let me give you mine and if anyone at Extreme Supply feels like chiming in and telling their side, this is an open forum, have at it….
My Mother ordered me a Fox Racing V2 Empire II helmet from Extreme Supply back in early November for Christmas. This was a closeout item. She ordered a size medium, which the website showed they had in stock. The helmet gets here and is wrapped and set under the tree. Christmas party at Mom’s house rolls around, December 21 or there about, and I open the present to find the helmet. I put the helmet on and quickly notice that something is not right. The base of the shell won’t come down far enough to cover my ear lobes. After further examination, the shell size was an extra small and the bunched up liner inside was a medium. Immediately, I contact Extreme Supply and a man by the name of Armando answers the phone. I explain the situation and we work it out to where I get a return authorization number. Their policy is no exchanges or returns on closeout items, which I would have been fine with had I received what I order in the first place. So, I pay $35 to ship the helmet back to Extreme Supply. After talking with Armando again, which at this point in my mind is still a nice and helpful fella, I try and order a more expensive helmet, also on closeout (I could not simply exchange the helmet for the size needed because they were now out of stock). The new helmet I had picked out was listed as in stock on their website, he still has to call the manufacturer and see if it is available. It was New Year’s Eve and the manufacturer was closed, so he writes himself a note and says he will call back first thing on the 2nd and gives me a call back to let me know what he finds out about the helmet availability. Come Thursday, I call to find Armando has vacation. No problem, he’ll call me first thing Friday. Well Friday, I finally call back around 2 o’clock or so and he says he still needs to call the manufacturer. Okay, at that point, after all the hassle, I just want a refund. So, he says he can “pull some strings” in accounting and get me a refund, acting like this would be some big favor. The real kicker to me in this whole deal is when I ask for not only the helmet cost to be refunded, but the shipping cost I had to pay to send it back; he says he couldn’t do that (originally he was going to give me $20 off my next helmet to help with the shipping cost). I explain to him that during this time I’ve called Fox and the tech there said that on the V2 series the shell and liners are NOT interchangeable, so clearly it is not my fault that I was sent the wrong thing. He quickly says “Well, it’s not our fault either.” Are you kidding me? I have a wrong helmet and the people, who sent it to me, whether it came from a drop shipper or wherever, are not responsible? At this point, Armando has turned into one of the worst sales managers, that’s right, SALES MANAGER, that I have ever dealt with. How could you not take the blame for sending the customer something wrong? After the refund is made to my Mother’s card, I call back and guess who answers…that’s right, Armando. Well, having already dealt with him and getting the treatment I received, I asked for the big boss, store manager, the big guy, top dog, the one in charge…you get the picture. He asks for my name and I tell him that it is irrelevant, that I have already dealt with him and that I got nowhere with him and need to talk to his boss. He continually asks for my name which I never give. After going back and forth several times, the name I do give him is “Sam I Am.” Needless to say that didn’t get me to the guy in charge either. At this point, I took a step back, in my mind, and thought to myself…I’m arguing with this unprofessional sales manager over $35. I make more than that in one hour at work. This is really not that big of a deal. So I hung up. About 30 min. later my Mother calls me. She said that none other than Armando called her back and asked her to please talk to me about calling up there and being rude to him. I am 30 yrs. old, married for 10 yrs., and have two children ages 9 and 8. I thought I was past the era of people I dealt with calling my Mother and tattle-telling saying I’m being rude. Like I said, this guy was extremely unprofessional.
They probably couldn’t connect this dot but, I also steered someone else through them to buy me some Gaerne SG10’s, which thank goodness were right the first time. I couldn’t imagine dealing with them over anything else.
So, there are probably more competent people at Extreme Supply other than Armando, and I hate to smear everyone there with this, but Armando gave me no choice when he did not put me through to his boss. Obviously he knew it was me, else he wouldn’t have called my Mother back and told on me. And, if there is more than one person that I influence to not buy from them, it cost Extreme Supply way more than $35. Not a smart move Armando, not smart at all.
Also, in case you were wondering if I ever got a helmet, I did. Fly F2 Carbon Andrew Short edition from Rocky Mountain ATV MC. Got it on closeout, and the gentleman at Rocky Mountain ATV MC said even though it was on closeout, if the helmet didn’t fit, or something as silly as didn’t match my bike, I could send it back one time for FREE! Didn’t need to though, ordered a medium and that is exactly what I got. And, IT FIT! Great company to deal with.
So, if you are feeling lucky, go on and order from them and worry every night you go to bed until it arrives at your doorstep as to whether or not it will be right, because if it’s not, it’s not your fault that it’s wrong and it’s not theirs either!