K_enny

Members
  • Content count

    12
  • Joined

  • Last visited

Community Reputation

10 Good

About K_enny

  • Rank
    TT Newbie

Profile Information

  • Location
    Newfoundland
  1. Suzuki in responce to www.biketrouble.piczo.com Dear Mr. Vallis, Thank you for sending the related Internet links however, for reasons of security, Suzuki Canada policy precludes staff from activating links supplied by third parties or opening document attachments. We ask that you please refer to our e-mail of November 14, 2005 for an explanation of Suzuki Canada's position in this matter. Referencing our previous reply, we believe that we have provided you with a clear and concise response to your concerns. As such, we do not believe any further exchange on this matter would be productive and we must therefore consider this issue to now be closed. Regards, Mark Hopper Service Operations Manager, Motorcycle, ATV and Marine SUZUKI CANADA INC. Phone: 905-763-5008 e-mail: mhopper@suzuki.ca
  2. Suzuki

    Hey Dual Dog, I will never buy another Suzuki either. Thanks for the comments
  3. Suzuki

    The dealer is not a large one. There has been 4 differant people that have worked on my quad.
  4. Suzuki

    Hey guys, thanks for all your comments on my site, please keep leaving messages for Suzuki Canada or myself. As of today Suzuki still haven't gotten back to me even though I e-mail them almost every day. I will keep you posted as to what happens in the next few days. Merry Christmas.
  5. Suzuki

    Thanks for your comments. You may be right, I have had a number of problems with that dealer since the first visit. Ken
  6. Suzuki

    Yes, I had a lot of problems with the dealer but when the engine give up I called another dealer and had a appointment set up. I called customer service at Suzuki Canada to inform them, the lady I was talking to told me I HAD to go back to the dealer that done the clutch. That left me with no choice at that time. That, to me, makes Suzuki Canada responsible. Thanks for your comments. Ken.
  7. Hey Guys. Just a little update, haven't heard anything fromSuzukiCanada, not that that suprises me, they have been ignoring me for a while now, but all your comments on my site have been a great way to show them that we see the way they treat their customers. I really don't expect to receive anything from them because I have had the ATV for more than two years and I should have started this two years ago when my problems started. If I can let as many people as possible know how I have been treated before they spend their money, then that will be a little bit of redemption for me. Thanks and keep leaving messages for this company. www.biketrouble.piczo.com Ken.
  8. Suzuki

    Thanks man, I know this is a motorcycle site, just looking to get a point accross. I use to ride the big bikes to
  9. Suzuki

    My name is Ken Vallis and I live in Brownsdale, Newfoundland. I would like to let all the people who visits this site know about the kind of service they may expect to receive if they, like me, purchase a Suzuki product. It all started three months after I purchased the LT-F400FK3 Suzuki Eiger when the clutch failed to work. After three weeks at the shop waiting on the clutch,( which was on back-order ) I picked up the quad, only to get the use of it for fifteen minutes before the engine seized and I had to push the quad home. A little over a year ago I had a letter printed in a provincial paper about all the trouble I was having .At that time the quad was in the shop a total of three months waiting on back-order parts for the engine. Shortly after the letter was printed all the parts arrived. I was in constant contact with Suzuki Canada and they assured me that after the repairs were complete that I would have no more worries concerning the engine. They were wrong, since then I have put over 2600 km’s on my car bringing the quad to and from the shop for problems with the engine as well as other things, there is still only 1840 km’s on the quad. It seem that almost every time I go for a ride I encounter problems. The last time I had to push the bike almost three km’s out off the woods after the engine blew the oil out to the point where more damage would occur if I ran it. That was three months ago and again the quad remained at the shop waiting on you guessed it back order parts. I have tried to contact Suzuki Canada through several phone calls and E-mail with no response. I know that I now have had the quad for two years and the warranty has expired but the initial problem with the engine still had not been fully repaired. All I wanted from the beginning was for Suzuki to replace the engine with a new one ( Which they say they don’t have ). With only 500 km’s on the quad at the time I felt that was a reasonable request but it seems that the people at Suzuki would rather have their customers go through the agony that I have had and still am having. I deal with customers every day as a home heat delivery driver, I would soon be out of a job if I treated my customers the way I have been treated by this company. Out of the 24 months I have had the quad over 7 of them have been spent in the shop or waiting to get there. I have posted a web page about these problems and would like for people to visit and leave a message for Suzuki or myself. It is you who can change the way these big companies look at us the consumer. I believe we as customers deserve better treatment than Suzuki Canada seems to want to give. Thank you. www.biketrouble.piczo.com. Ken Vallis Brownsdale, NL. Hey guys please visit my site and leave a message weather you agree or disagree with me that Suzuki Canada has done me wrong. This is the site that they are looking at. Thank You