Pricing and Billing

 

Do I have to pay sales tax?

Currently, we only collect sales tax for orders shipped to Nevada. We are required by state law to collect sales tax in Nevada because the warehouse we ship from is located there.

For international shipments, any duties, taxes, or brokerage fees are the customers responsibility. ThumperTalk.com does not charge, nor are we responsible for duties, taxes, or brokerage fees.

 

I have a question on my charges.

 

  • Contact Us with any billing related questions.
  • Please include your order number with your e-mail. To find your order number:
    1. Click here to view your order history.
    2. All of your recent orders will be displayed along with their order numbers.

 

 

I need a copy of my receipt/invoice.

 

  1. Click here to view your order history.
  2. Select the order you wish to print a copy of your invoice for and click the View or change order button.
  3. On the Order Details page, click the Need to print an invoice? button.
  4. A copy of your invoice will be displayed in a new window.
  5. To print the invoice, select Print on the File menu of the new window.

 

 

Pricing errors and omissions

While pricing errors are rare, with millions of products online, from time to time you may find pricing errors or omissions in our system.

We can not honor erroneous prices due to errors, but in the event you should find a product priced in error we will sell you that product at our actual cost. By actual cost, we mean the entire cost for us to process and ship your order which includes dealer cost of the item in question, actual shipping charges (we can not offer free shipping if we're selling the part to you at cost), plus 2.5% transaction fee (the transaction fee is the percentage the credit card company charges us when we run your credit card).

 

When will my credit appear on my account?

If you have returned an item for a refund, we will credit your account after we have received and processed the return. Usually 1-2 business days from when we receive your return.

NOTE: It may take an additional 2-3 days from when we credit your account for the credit to appear on your statement.

 

When will my credit card be charged?

We process credit card payments at the time your order is processed. Usually within 24-48 hours of when you placed the order.